Terms of Service and Privacy Policy for Loving Paws Pet Sitting

Effective Date: September 8, 2024

Welcome to Loving Paws Pet Sitting. This Terms of Service and Privacy Policy governs your use of our website ([insert website URL]) and outlines our commitment to providing exceptional pet care services. By using our website, you agree to comply with the terms outlined here. These terms also extend to any service agreements you may enter into with us. If you do not agree with these terms, please refrain from using our website or services.

Terms of Service

1. Acceptance of Terms

By using our website or engaging with our services, you agree to these Terms of Service. This agreement is binding between you (the “Client”) and Loving Paws Pet Sitting. We reserve the right to modify these terms at any time, and continued use of our website or services after changes are posted constitutes acceptance of those updates.

2. Service Agreement

When you engage with Loving Paws Pet Sitting for services, including pet sitting, dog walking, pet boarding, pet transportation, or pet supply pick-up, you enter into a formal agreement. The terms and conditions of that agreement are set forth below, covering your responsibilities, our obligations, and any liabilities. Our website provides information regarding our services, but bookings and payment arrangements must be made directly with us.

3. Service Fees and Payment

• All fees for services are agreed upon before the service start date and confirmed via a written or electronic agreement.
• A deposit may be required to secure the booking, with the remaining balance due before or on the service start date.
• Loving Paws Pet Sitting accepts payments through [cash/venmo/zelle].
• Failure to make the required payment by the start of services may result in cancellation of the service, at our discretion.

4. Cancellations and Refunds

• Cancellations must be made at least 72 hours prior to the service start date to receive a full refund of any deposit paid.
• Cancellations made within 48-72 hours of the start date will result in 50% of the service fee being retained.
• Cancellations made on the service start date are non-refundable.

5. Pet Health and Safety

• The Client certifies that their pet(s) are in good health, up to date on vaccinations, and free of any contagious diseases.
• The Client must provide detailed information regarding any known allergies, special needs, or medical conditions affecting their pet(s).
• In the event of an emergency, Loving Paws Pet Sitting will make every reasonable effort to contact the Client. If the Client cannot be reached, the pet sitter is authorized to seek veterinary care, with all related expenses being the responsibility of the Client.

6. Liability

• Loving Paws Pet Sitting will take reasonable precautions to ensure the safety and well-being of your pets. However, the Client acknowledges that Loving Paws is not responsible for any injuries, illnesses, or damages caused by or to the pet(s) during the service period, except in cases of gross negligence or intentional misconduct by Loving Paws staff.
• The Client agrees to be liable for any injuries or damages caused by their pet(s) to Loving Paws staff, third parties, or property.

7. Access to Property (If Applicable)

• The Client agrees to provide Loving Paws Pet Sitting with necessary access to their property during the agreed-upon service dates and times.
• The Client must ensure that all entry points to the property are secure and accessible to the pet sitter. If access is denied for any reason, the Client may still be responsible for the full service fee.

8. Keys and Security (If Applicable)

• If the Client provides Loving Paws Pet Sitting with keys to their property, these will be securely stored and returned at the end of the service period.
• Loving Paws Pet Sitting will not share keys or access information with third parties without the Client’s consent in formal writing.

9. Termination of Services

• Either party may terminate the service agreement at any time with written notice. In the event of termination, the Client is responsible for payment for services rendered up to the termination date.
• If the Client terminates the service while it is in progress, the Client is responsible for 50% of the remaining uncompleted services.

10. Emergencies and Veterinary Care

• In the case of an emergency where the pet’s health or safety is at risk, Loving Paws Pet Sitting will make every attempt to contact the Client or their designated emergency contact.
• If immediate veterinary care is necessary, Loving Paws is authorized to seek medical attention for the pet(s), and the Client agrees to cover all related expenses.

11. Pet Aggression or Dangerous Behavior

• The Client must disclose any history of aggression, biting, or dangerous behavior of their pet(s).
• If a pet is determined to pose a risk to the safety of others, Loving Paws Pet Sitting reserves the right to terminate the service immediately. The Client will be responsible for payment up to that point.

12. Website Usage

While our website provides detailed information about our services, it is for informational purposes only. Bookings and payments are not processed through our website. All bookings must be made through direct communication with Loving Paws Pet Sitting.

• The website content, including text, images, and graphics, is owned by Loving Paws Pet Sitting and is protected by copyright and trademark laws.
• You may not reproduce, distribute, modify, or republish any website content without prior written consent.

13. Limitation of Liability

Loving Paws Pet Sitting is not responsible for any direct, indirect, incidental, or consequential damages that arise from the use of the website or the services provided. We do not warrant that the website will be error-free or uninterrupted, and we are not responsible for any damages to your computer, data, or software.

14. Governing Law

These Terms of Service are governed by the laws of the state of New Jersey, and any legal disputes will be resolved under New Jersey law in the courts located in the state.

Privacy Policy

Loving Paws Pet Sitting values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.

1. Information We Collect

We collect the following types of information when you visit our website:

• Personal Information: If you fill out a contact form, we may collect your name, email address, and phone number.
• Automatically Collected Information: We may gather non-personal data, such as your IP address, browser type, and interactions with our website, through cookies or similar tracking technologies.

2. Use of Your Information

The information we collect is used for:

• Responding to inquiries submitted through our website.
• Improving the performance and usability of our website.
• Analyzing user behavior for site improvements.

We do not process bookings or payments through our website.

3. Data Security

We use reasonable security measures to protect your personal information from unauthorized access. However, no method of online data transmission is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information:

• With trusted third-party service providers who help us operate our website or business, provided they agree to keep your information confidential.
• When required by law or in response to legal processes.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies allow us to remember your preferences and gather data on how users interact with our site. You may adjust your browser settings to refuse cookies, but doing so may affect the functionality of the website.

6. Your Rights

You have the right to request access to the personal information we hold about you, request corrections, or request deletion of your data. To exercise these rights, please contact us using the details below.

7. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, with the updated effective date. Continued use of the website constitutes acceptance of the revised policy.